Privacy Policy

Who we are

Zuna ("Zuna", "we", "us", "our") is a commute-sharing platform operated for IT professionals in India. Our registered contact address is zuna.official.team@gmail.com.

This Privacy Policy applies to the Zuna mobile application (Android and iOS), the Zuna website, and any related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.

What data we collect

We collect the minimum data required to operate a safe, recurring commute-sharing service.

How we use your data

• 🔐 Account verification: Your phone number is used for OTP-based login. We do not use it for marketing calls.
• 🔍 Commute matching: Your location, route, working days, and departure time are used to show your published ride to relevant Subscribers, and to show you relevant groups when you search.
• ⛽ Fuel cost calculation: Route distance, vehicle type, city, and fuel type are used to automatically calculate the fair fuel split for each commute day.
• 🗺️ Live commute map: Your GPS coordinates are shared with your active commute group members in real time during a commute session. This data is not stored after the commute session ends.
• 🔔 Notifications: Push notifications inform you of join requests, schedule changes, payment updates, and commute-day events.
• 🛡️ Safety and trust: Reports are reviewed by the Zuna team to take action against users who violate community standards.
• ⚙️ Service improvement: Crash logs and app usage data (anonymised) are used to debug issues and improve the app experience.

We do not use your data for advertising profiling, and we do not run ads within the Zuna app.

Location data

Location is the most sensitive data we handle, so we are explicit about how it works:

• 📍 Onboarding (one-time): You set a home pickup area and work location during onboarding. These are stored as approximate area references (not your exact home address) and are used for commute matching only.
• 🗺️ Commute days (live GPS): When you or your group Publisher starts a commute session, your GPS location is collected every 2 minutes and shared exclusively with the members of your active commute group. This is what powers the live map.
• 🔒 Not stored after commute ends: Live GPS coordinates are ephemeral. Once the commute session closes, live location data is purged and not retained in our systems.
• 📵 Background location: The app does not track your location in the background outside of an active commute session.

Data sharing

We do not sell, rent, or trade your personal data. Data is shared only in the following limited circumstances:

• 👥 Within your commute group: Your name, photo, company, and live location (during commutes) are visible to other members of your active commute group. This is the core function of the app. You accept this when you join or create a group.
• 🔍 Discovery: When you publish a commute group, your name, photo, company, route, and schedule are visible to other Zuna users searching for commute groups on that route.
• ⚙️ Service providers: We use third-party services to operate the platform — cloud hosting (servers, databases), push notifications (Firebase Cloud Messaging), and crash reporting. These providers process data solely on our behalf under confidentiality agreements.
• ⚖️ Legal requirements: We may disclose data if required by applicable law, court order, or government authority. We will notify you of such requests unless legally prohibited from doing so.
• 🛡️ Safety: If we have a good-faith belief that disclosure is necessary to prevent serious harm to any person, we may share relevant data with appropriate authorities.

Data retention

We retain your data only as long as necessary for the purposes described in this policy:

When your account is deleted, all personally identifiable information is removed within 30 days. Anonymised aggregate data (e.g., number of commutes completed in a corridor) may be retained indefinitely for service analytics and does not identify you.

Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 🔐 OTP-based authentication — no passwords stored
• 🔒 Encrypted data transmission (TLS/HTTPS) between the app and our servers
• 🏗️ Access controls ensuring only authorised Zuna personnel can access production data
• 📊 Regular review of our infrastructure and dependencies

No system is completely secure. If you believe your account has been compromised, contact us immediately at zuna.official.team@gmail.com.

Children's privacy

Zuna is designed for working IT professionals and is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account, we will delete that account and all associated data promptly. If you believe a minor is using the Service, please contact us at zuna.official.team@gmail.com.

Your rights

You have the following rights over your personal data. To exercise any of them, contact us at zuna.official.team@gmail.com.

We will respond to all valid requests within 15 business days. There is no fee to exercise your rights.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or our practices. When we make material changes, we will:

• 🔔 Send a push notification to all active users
• 📅 Update the "Last updated" date at the top of this page
• ✅ For significant changes, ask for your explicit acknowledgment within the app before you continue using the Service

We encourage you to review this page periodically. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your data, please reach out: